All purchases are final and non-refundable, regardless of the circumstances.

Serapis team reserves the right to temporarily or permanently block users without prior notice if their actions negatively impact OSR's reputation in the game or on third-party platforms.

If you require a refund for any reason, please open a ticket on Discord, and we will assist you. However, please note that you must have the corresponding amount of purchased silk and allow a minimum of 48 hours to pass since the completion of your payment.